Terms and Conditions
 

Acceptance of conditions

• When you book a tour on an electric scooter with us, you simultaneously accept all conditions, rules and terms on this page.
• If you book on behalf of others, you are responsible for ensuring that the other participants accept our rules and conditions.
• If a participant does not accept our rules and conditions, that person cannot participate on our tours. The booking will be canceled according to the cancellation rules that appear in our terms and conditions.

Rules

• A booking for our tours on electric scooters is valid for a specific date and time of day. It is your responsibility to show up on the correct date and time. The latest arrival time for our tours is 5 minutes before the agreed start time.
• All tours begin with a 5-minute introduction to the electric scooter's functions.
• If you arrive late for an open group tour, the tour may have already started and you will not be able to join the tour. Copenhagen Scooter Tours will not refund your money in such a situation. If you arrive late for a closed group tour (e.g. a family or company tour) and the other participants have waited to start the tour, the guide will be able to shorten the tour so that it fits with you returning to the starting point at the planned time.
• We run tours on electric scooters all year round and in all kinds of weather. In the event of extreme weather situations such as heavy snow, icy roads and windy weather with gusts of storm force, we reserve the right to cancel the tour. We only cancel when we judge that the weather situation means that it is not safe for our customers to participate in a tour on electric scooters.
• If you are in doubt as to whether your tour will be carried out, you can contact us in the morning of the same day that your trip is to be run.
• We endeavor to ensure that the duration of your scooter tour matches what is stated for the tour and route in question. However, the route may vary slightly depending on how many participants are on the tour, how much traffic there is on the day, and at what speed the tour is driven.
• We reserve the right to adjust our terms and conditions.

  

Conditions for participants on our tours with electric scooters
Participants who do not meet the conditions below will not be able to participate in our scooter tours. In this case, the booking will be canceled with reference to our cancellation terms. If there are any questions about the following, please contact Copenhagen Scooter Tours before making a booking on our website:

• Participants on our guided tours in Copenhagen must be 8 years old if accompanied by an adult. To drive alone, without an adult companion, you must be 15 years old.
• Participants must weigh a minimum of 25 kg and must not weigh more than 140 kg.
• Participants must use a helmet. We provide helmets to all participants.
• Participants must wear flat shoes or boots. No high heels.
• Participants must be able to stand up for the duration of the scooter tour.
• Participants must be able to lean from side to side when turning corners on the scooter.
• Participants must NOT be under the influence of drugs or alcohol.
• Participants must have reasonable vision to be able to ride an electric scooter in a safe manner.
• Participants must inform our guide before the tour if there are any conditions that could affect the safety of the scooter tour the participant takes part in.
• Pregnant women, people with severe back injuries or serious health problems cannot take part in our tours on electric scooters. People with diagnoses such as osteoporosis, osteoarthritis, arthritis, muscle / joint problems or other diseases that could be aggravated by falling with a scooter should not participate in our tours.

Acceptable behavior

• Inappropriate behavior will result in a booked tour being canceled or terminated prematurely. This is stated in our standard cancellation terms.
• Verbal or physical threats against our employees, other participants or third parties will not be accepted under any circumstances. This includes aggressive, dangerous, threatening behavior or language.
• It is not permitted to smoke while riding an electric scooter.
• Mobile phones, cameras or other hand-held equipment may not be used while riding an electric scooter, unless you are stationary on your scooter and at the same time in an area where there is no traffic. You can possibly use a fixed camera, such as a GoPro.
• Stopping all of a sudden to take pictures is not allowed. There will be several stops along the way where it is safe and possible to take pictures. All other stops must be coordinated with the tour guide.
• Participants must follow the guide's instructions at all times.

Prices

• A guided tour on an electric scooter costs €55,00 (DKK 399,00) per person. If you buy only 3 tickets, you may be paired with random other participants, as there must be at least 4 participants in a group.
• If you are 4 or 5 people, you can buy tickets for a private, closed group tour for a total of €200,00 (DKK 1499,00).
• If you are 6 - 12 people, additional ticket(s) for the group tour can be purchased for €35,00 (DKK 249,00).
• If there are more than 12 people, you may be divided into two groups and drive with two separate guides. In that case, payment is for 2 groups of 5+ participants.
• Included in the prices is a booking fee of €15,00 (DKK 99,00) per person who is not reimbursed if a tour is cancelled.
• Moving a tour to another available time must be done no later than 48 hours before an agreed tour and costs €15,00 (DKK 99,00) per person.

Change / cancellation terms
If you need to change or cancel a confirmed scooter tour, the following conditions apply:

• All inquiries about changes or cancellations of a booked tour must be sent by email to Guide Tours.
• Use the email address info@guidetours.dk. Only when you have received an email back from us, can you count on a change or cancellation being completed.
• All important communication later than 48 hours before an agreed tour must be done by telephone on +45 7179 2030.
• If you cancel an booked scooter tour no later than 4 days before the agreed time of the tour, you have the option to change your booking to another available time / date or get your money refunded. We only keep €15 (DKK 99,00) per person as a booking/cancellation fee.
• If you cancel your scooter tour later than 4 days and no later than 48 hours before the agreed time of the tour, you only have the option to change your booking to another available time / date.
• If you cancel your scooter tour later than 48 hours before the agreed time of the tour, the tour is considered lost. It will not be possible to change to another time / date and/or get money refunded.
• A cancellation insurance can be purchased if you want to be able to cancel a booking later than 48 hours before the agreed time of a tour.
  We have 2 cancellation insurances; Good weather - yes please! and Same morning. The two insurances give you the opportunity to move your booking to another date and time. Good weather - yes please! costs €10 per person and gives you the opportunity to move a booked tour to an other day and time, up to 24 hours before the first agreed time of the tour. Same morning costs €15 per person and gives you the opportunity to move a booked tour, as close as 2 hours before the first agreed tour time. Cancellation insurance must be paid in advance, at the same time as the payment for the tour in question.
• If you do not show up or arrive so late that an open scooter tour has already started without you, it is not possible to get your payment refunded.
• In the event of a reduction in the number of participants in a group, the same change and cancellation conditions apply as above.
• If Scooter Tours is forced to cancel due to extreme weather conditions, the booking can be changed to another time on the same day or a new date. If in such a case you do not want to find a new time / date, Scooter Tours offers a full refund of the amount paid.
• We reserve the right to reject participants before the start or during a scooter tour if participants do not comply with the conditions for participation in our tours on electric scooters. We also reserve the right to reject participants if they do not meet the conditions set out under the section "Acceptable behaviour" in our Terms and Conditions. In such cases, the participant's scooter tour will be terminated. It will not be possible to change the reservation to another day / time. It will also not be possible to get payment refunded.
• It happens in very rare cases that a participant, after starting a tour, is not able to drive an electric scooter properly. If our guide considers that it is not safe for the participant to ride along on the tour, the tour will be terminated for that person. In such a case, we will refund the amount paid if we receive a request for this.​

Disclaimer

• Just like if you are out cycling or going for a walk, using an electric scooter in public traffic can be associated with risks. The Scooter Tours guide will provide thorough information to minimize all risks of accidents. Although safety is our highest priority and it is easy for most people to use an electric scooter, we cannot eliminate the risk when driving in traffic. Therefore, you accept that your participation in our tours on electric scooters takes place at your own risk.
• You also accept that Guide Tours cannot be held responsible for personal injuries or other damages that may occur on the scooter tour.

• If you are responsible for damages, losses or accidents as a result of unacceptable behavior, willful neglect or negligence in traffic, you accept liability for compensation.

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Refunds

• Refunds are only possible according to the above change and cancellation conditions.
• Approved refunds are made within 4 banking days to the same account from which the payment was made.