Terms and Conditions
Acceptance of terms and conditions
Rules
Conditions for participants on our e-scooter tours
Participants who do not meet the conditions below will not be able to participate in our scooter tours. In that case, the booking will be canceled with reference to our cancellation terms. If you have any questions about the following, please contact Scooter Tours before completing a booking on our website:
Acceptable behavior
Pricing
Changes / cancellation terms
If you need to change or cancel a confirmed scooter tour, the following terms apply:
Disclaimer of liability
Refunds
Acceptance of terms and conditions
- When you book an e-scooter tour with us, you accept all terms, rules and conditions stated on this page.
- If you are booking on behalf of others, you are responsible for ensuring that the other participants accept our terms and conditions.
- If a participant does not accept our terms and conditions, they cannot participate in our tours. The booking will be canceled according to the cancellation policy stated in our terms and conditions.
Rules
- A booking for our e-scooter tours is valid for a specific date and time of day. It is your responsibility to show up at the correct date and time.
The latest arrival time for our tours is 5 minutes before the agreed start time. - All tours begin with a 5-minute introduction to the features of the electric scooter.
- If you arrive late for an open group tour, the tour may have already started and you will not be able to join the tour. Scooter Tours will not refund your money in such a situation. If you arrive late for a closed group tour (e.g. a family or company tour) and the other participants have waited to start the tour, the guide will be able to shorten the tour to fit in with your return to the starting point at the scheduled time.
- We run e-scooter tours all year round and in all weather conditions. In case of extreme weather conditions such as heavy snow, icy roads and gusty winds, we reserve the right to cancel the tour. We only cancel when we deem the weather situation makes it unsafe for our customers to participate in an e-scooter tour.
- If you are unsure whether your trip will be completed, you can contact us in the morning on the day of your trip.
- We strive to ensure that the duration of your scooter tour matches what is stated for the tour and route in question. However, the route may vary slightly depending on how many participants there are on the tour, how much traffic there is on the day, and at what speed the tour is driven.
- We reserve the right to adjust our terms and conditions.
Conditions for participants on our e-scooter tours
Participants who do not meet the conditions below will not be able to participate in our scooter tours. In that case, the booking will be canceled with reference to our cancellation terms. If you have any questions about the following, please contact Scooter Tours before completing a booking on our website:
- Participants on our guided tours in Copenhagen must be at least 8 years old if accompanied by an adult. To ride alone, without an adult companion, you must be at least 15 years old.
- Participants must weigh a minimum of 25 kg and must not weigh more than 125 kg.
- Participants must wear a helmet. We provide free loaner helmets to all participants.
- Participants must wear flat shoes or boots. No high heels.
- Participants must be able to stand up for the duration of the scooter ride.
- Participants must be able to lean from side to side when turning corners on the scooter.
- Participants must NOT be under the influence of drugs or alcohol.
- Participants must have reasonable eyesight to ride an e-scooter safely.
- Participants must inform our guide before the tour if there are any conditions that may affect the safety of the scooter tour that the participant will be joining.
- Pregnant women, people with severe back injuries or other serious health problems cannot participate in our scooter tours. People with diagnoses such as osteoporosis, osteoarthritis, arthritis, muscle/joint problems or other conditions that could be aggravated by falling with a scooter should not participate in our tours.
Acceptable behavior
- Inappropriate behavior will lead to a booked tour being canceled or ended early. This is stated in our standard cancellation policy.
- Verbal or physical threats to our employees, customers or to third parties will not be accepted under any circumstances. This includes aggressive, dangerous, threatening behavior or language.
- Smoking is not allowed while riding an e-scooter.
- No cell phones, cameras or other handheld devices may be used while riding an e-scooter, unless you are stationary on your scooter and in an area where there is no traffic. You can use an attached camera, such as a GoPro, if possible.
- Stopping to take pictures is not allowed. There will be several stops along the way where it is safe and possible to take pictures. All other stops must be coordinated with the tour guide.
- Participants must follow the guide's instructions at all times.
Pricing
- A guided tour on an electric scooter costs DKK 499 per person or DKK 1799 for the first 4 participants.
- If you are 5 or more people, additional ticket(s) for the group tour can be purchased for DKK 399 each.
- Included in the prices is a booking fee of DKK 100 per person, which is non-refundable if a tour is canceled.
- Delivery and collection of scooters in Copenhagen and the surrounding area costs DKK 750 each way. Call us for more information.
- Moving a tour to another available time must be done no later than 48 hours before an agreed tour and costs DKK 100 per person.
Changes / cancellation terms
If you need to change or cancel a confirmed scooter tour, the following terms apply:
- All requests for changes or cancellations of a booked tour must be sent by email to Guide Tours. Please use the email address [email protected]. Only when you have received an email back from us can you assume that a change or cancellation has been completed. All important communication later than 48 hours before an agreed tour must be made by phone on +45 6151 2030.
- If you cancel an agreed scooter tour no later than 4 days before the agreed tour time, you have the option to change your booking to another available time/date or get your money refunded. However, we retain a booking/cancellation fee of DKK 100 per person.
- If you cancel your scooter tour later than 4 days and no later than 48 hours before the agreed tour time, you only have the option to change your booking to another available time/date.
- If you cancel your scooter tour later than 48 hours before the agreed tour time, the tour is considered lost. It will not be possible to change to another time/date and/or get a refund.
- If you do not show up or are so late that an open scooter tour has already started without you, it is not possible to get your payment refunded.
- If the number of participants in a group is reduced, the same change and cancellation conditions apply as above.
- If Scooter Tours is forced to cancel due to extreme weather conditions, the booking can be changed to another time on the same day or a new date. If in such a case you do not wish to find a new time/date, Scooter Tours offers a full refund of the amount paid.
- We reserve the right to refuse participants before the start or during a scooter tour if participants do not comply with the conditions for participation in our scooter tours. We also reserve the right to reject participants if they do not meet the conditions set out in the section "Acceptable behavior" in our Terms and Conditions. In such cases, the participant's scooter tour will be terminated. It will not be possible to change the reservation to another day/time. It will also not be possible to get a refund.
- It happens in very rare cases that a participant, after having started driving, is not able to drive an e-scooter safely. If our guide assesses that it is not safe for the participant to join the tour, the tour will be terminated. In such a case, we will refund the amount paid if we receive a request to do so.
Disclaimer of liability
- Just like riding a bike or going for a walk, using an e-scooter in public traffic can be associated with risks. The Scooter Tours guide will provide thorough information to minimize all risks of accidents. Although safety is our top priority and it is easy for most people to use an e-scooter, we cannot eliminate the risks of riding in traffic. Therefore, you agree that your participation in our scooter tours is at your own risk.
- You also accept that Guide Tours cannot be held responsible for personal injuries or other damages that may occur on the scooter tour.
- If you are responsible for damage, loss or accidents as a result of unacceptable behavior, willful misconduct or negligence in traffic, you accept liability.
Refunds
- Refunds are only possible according to the above change and cancellation terms.
- Approved refunds are made within 4 business days to the same account that was paid from.
